TERMS AND CONDITIONS 30th May 2025. BY ACCEPTING THE QUOTATION YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS
1. DEFINITIONS. It is agreed that The Buyer will buy & the seller herein after known as The Company will sell, and both will abide by the terms of the agreement.
2. TERMS OF PAYMENT. Nett cash upon completion (unless agreed otherwise in writing by The Company). For monitored systems payment is due in full at the Audible or on-site controlled stage of the installation. Terms of payment on invoiced amounts are strictly 30 days after invoicing date. None credit checked or unsatisfactorily credit checked clients will pay a 50% deposit and accept that payment terms are 14 days after invoicing date. Clause 7 applies.
3. The goods supplied shall remain the property of The Company until paid for in full. If these payments are not met on the agreed due date The Buyer agrees that The Company shall be entitled, immediately after giving notice of its intention to repossess, to enter upon the premises of The Buyer and repossess any goods or products to the value of the outstanding amount. Where the quoted system becomes a Fixed Asset The Buyer agrees that if payment is not made to The Company by the due date that alternative goods of an equal value may be removed from The Buyers premises by The Company.
4. If stage payment terms are agreed where the client pays the overall invoice in 5 stages of 30%, 30%, 30%, 5% and a final 5%, ownership of all equipment fitted will be transferred upon payment of the third 30% payment. This clause does not in any way absolve The Buyer from responsibility to pay the remaining 5%, 5% instalments. The Company reserves the right to withdraw all programming parameters, Central Station protocols and any guarantee, warranty and maintenance agreements if these payments are not met on the agreed due date. Until receipt of the third 30% payment The Company shall be entitled, immediately after giving notice of its intention to repossess, to enter upon the premises of The Buyer and repossess any goods or products up to the outstanding value of equipment and labour used during the supply of goods and / or installation up to the day of repossession.
5. TERMINATION OF CONTRACT. If The Buyer terminates the contract once the installation has started, The Buyer will be liable for the full cost of all installed equipment & for the cost of the labour used to install that equipment & for the return and restocking costs of any unused equipment that has been purchased by The Company to carry out the installation including any labour & transport required to return that equipment. All Special Order None Returnable items will be billed at full price & will become the property of The Buyer upon payment. The Buyer agrees that once the installation has commenced any delay that is not the fault of The Company that exceeds 10 working days can, at The Companies discretion, be accepted by The Company as a termination of contract by The Buyer with no additional notification whatsoever needed from The Buyer unless otherwise agreed in writing in the quotation. The 10 days begins at 0830 Hrs on the first working day of inactivity and ends at 1700 Hrs on the 10th working day of inactivity, The Buyer will be informed in writing or by Email that the contract has been terminated. Working hours are 0830 – 1700 Monday to Saturday inclusive. The Company may terminate the contract and The Buyer agrees that no subsequent action whatsoever will be taken if any one or more of the following occurs - The Buyer instructs that any equipment is altered or installed in contravention to the written instructions of The Manufacturer or in contravention of current UKAS and / or HSE rules or in any way that The Company or its employees or representatives deem as dangerous; the Buyer instructs none quoted works to be carried out by The Companies employees or representatives without obtaining written agreement from The Company; the Buyer instructs or attempts to instruct any works or actions that are deemed as unsafe by The Company; the Buyers premises or actions, including the actions of The Buyers staff, representatives, working practices, patrons or clients, present a danger or the threat of danger to The Companies Employees; any illegal act by The Buyer or their representatives or employees is witnessed or discovered by The Companies employees or representatives; The Buyer insists that none quoted works are carried out as a condition of the continuation or completion of the quoted works; The Buyer alters any part of the agreed quotation without written acceptance from The Company; any physical, racial, sexual or discriminatory comments or actions are made to The Companies employees by The Buyer or their employees or representatives; it is discovered that The Buyer gave false or misleading information regarding the Buyer, premises or proposed system prior to the quotation; The Buyer or their representatives or employees reject any completed or partially completed part of the installation that has been previously authorised either verbally or in writing by another representative or employee of The Buyer; The Buyer refuses to enter into third party mediation in the event of a dispute; any event covered under The Law of Frustration; none or late payment of any invoice relating to the installation.
6. Nothing in these conditions shall confer a right upon The Buyer to return the goods sold hereunder or to refuse payment or delay payment thereof, unless agreed by The Company in writing. Nothing in this agreement will alter the rights of The Buyer under the sale of goods act and subsequent amendments thereto.
7. The Late Payments of Commercial Debts (Interest) Act 1998 shall apply to this agreement and interest of 5% above the HSBC Bank Base Rate on the day of interest calculation will be charged on any invoice unpaid after expiry of the period of the agreed invoice payment terms. Interest will be compound and charged monthly on the anniversary date of the invoice.
8. INSTALLATION. Every care is taken in the installation of equipment and during inspection of The Buyers premises and The Company accepts responsibility for any claims resulting from damage thereby caused to The Buyer’s property, buildings, fittings, furnishings etc up to a maximum not exceeding the quoted cost of such installation excluding VAT. An exception to this clause is the necessary damage required to carry out the installation including but not limited to holes drilled through structures, removal of carpets / floor coverings, decorative damage.
9. DUCTWORK. Where the installation requires cable to be installed within cable ducts, all existing cable ducts are to be accessible, in serviceable condition, not collapsed or blocked, and with adequate and safe working room for our cabling and with suitable pull-wires in place. Access to all buildings is to be obtainable via existing ductwork unless stated otherwise in the final quotation. Maintenance of existing ducts in order to exclude animals, fluids, solids and any other external influence whatsoever that may damage or degrade any part of the installation is solely the responsibility of The Buyer. The Company will not be responsible for any works required to repair, replace, install or clear any damaged ductwork or cabling.
10. PRICES. All quotations are valid for a period of 30 days, otherwise prices are to those relevant on the date of delivery. All quotations are based on normal working hours of 0830 to 1700 hrs Monday to Saturday, it is assumed that access to a buyers premises will be available to the employees of The Company during normal working hours. If employees are prevented from completing the installation due to the closure of the premises or any part of that premises or any other reason beyond the Companies control then The Company reserves the right to make additional charges for the additional time involved billed at The Companies standard hourly rate and The Buyer agrees to pay these charges.
11. DELAYS TO INSTALLATION. If any part of the installation is delayed or continuous on site works interrupted for a period of 5 working days or more, starting at 0830 on the first day of inactivity, due to conditions beyond The Companies control including but not limited to delays caused by industrial accidents, fire, damage to equipment caused by others, theft of equipment from secure storage by others, late completion of other projects by others, waiting for other contractors or third parties to complete required works, construction delays, 3rd party contractors, delays in the receipt of Buyer supplied equipment or plant or tools or fixtures or fittings, delays in the connection of mains voltage power supplies, delays caused by industrial disputes between The Buyer and any other party, damage to the installation site by any party or natural causes, any form of legal action against The Buyer or their employees or agents or contractors or any other reason whatsoever beyond The Companies control, all labour, material and any other costs forming part of this quotation including the Terms & Conditions incurred by The Company up to 1700 Hrs on the fifth day of inactivity will be invoiced by The Company to The Buyer and The Buyer agrees to pay this invoice under the agreed terms. The amount of any monies paid to The Company due to this clause will be deducted from the final invoice amount.
12. POWER SUPPLIES. All power supplies fed from existing distribution boards and U.K. mains voltage inlets to be of the U.K. legal standard of 230 Volts AC - 6 % / + 10%. Any damage or malfunction caused by over or under voltage is not covered by any warranty or guarantee. The regulation of these power supplies is exclusively The Buyers responsibility.
13. VARIATIONS AND ADDITIONAL WORK. No variations or additional works can be carried out unless authorised IN WRITING by The Buyer. Any variation from the specification and/or drawings supplied by The Buyer will be treated as additional works and will be invoiced separately. If the works are urgent and The Company cannot provide an immediate written quotation, The Buyer agrees that these works will be additionally charged at The Companies per hour labour rate, that any travelling time required will be charged at the hourly rate and that any goods supplied will be billed at The Companies cost price plus 32.5%. The Buyer agrees to pay these charges and agrees that any time added to the installation and/or commissioning date by any variations or additions will not result in The Company being penalised in any way whatsoever for exceeding the original installation / finishing / commissioning date.
14. MALFUNCTIONS. It is The Buyer’s responsibility to report to The Company by telephone in the first instance and confirm in writing or in an Email acknowledged by The Company within 24 hours any malfunction of the system. The Company will not accept any liability for any event, loss, malfunction or failure to operate unless The Buyer conforms to clause 14.
15. The Buyer shall be liable for any damage or loss caused to the installation by fire, flood, lightning strike, electromagnetic forces, ionising radiation, physical damage, theft or any other force or source whatsoever outside the control of the The Company. This is to include any equipment that has been left at The Buyers site that has been supplied but not yet installed.
16. Where The Company has a legal liability to The Buyer for the malfunction of the system due to the failure of the product supplied, installed, repaired or serviced to perform its intended function in such circumstances The Company’s liability in respect of loss or damage to tangible property shall not exceed The Companies maximum insured limit.
17. Where remote communications equipment is installed and connected to a central monitoring station via any form of communications network, The Company cannot be held responsible for the failure of such communications network to transmit the signals or for any subsequent loss or claim whatsoever.
18. The Buyer will be responsible for any charges made by the Police for the issue of Unique Reference Numbers (URN’s) where the system is connected to a monitoring station.
19. Correct operation of any system is dependent upon all systems being armed / switched on by authorized users. Failure to arm or switch on systems will result in the level of site protection being degraded. The Company cannot accept any liability whatsoever for the failure of The Buyers operators to arm areas or any subsequent loss that is suffered because of this failure. For the purposes of this definition “Armed” also means the removal of any previously implemented isolation or disablements of individual or multiple devices.
20. Alarm detectors and cameras of all types require a clear line of site / clear area of detection to operate correctly. It is The Buyers responsibility to ensure that all areas where detectors or cameras are present are kept clear of obstructions of any kind. Failure of any system to operate correctly due to any device being obstructed will be entirely The Buyers responsibility.
21. All alarm and CCTV signals are transmitted by ISDN, Internet, TCP/IP Network, Mobile Network and/or PSTN format. The Buyer is responsible for all line and communication rentals and call/usage charges unless otherwise stated in the quotation and specification. The Company cannot be held responsible for any failure to operate of any system or any loss where that failure or loss is due to a failure, suspension, fault with or disconnection of any third party communications system.
22. Where personal data is recorded it is entirely The Buyers responsibility to register this fact with the Information Commissioners Office. IT IS A CRIMINAL OFFENCE NOT TO REGISTER.
23. It is The Buyer’s responsibility to ensure that the installation is covered by their insurers against theft and damage.
24. SECURITY SEALS AND ENGINEER CODES. Where security seals are fitted to the control equipment and/or associated equipment The Buyer should check that these are intact before switching the system on. The client may request engineer codes if required. There will be no liability to The Company for any system that fails to operate where previously fitted security seals are broken and any warranty or guarantee that exists on any equipment will be immediately invalidated.
25. Where security seals are found to be broken The Company reserves the right to carry out a full check of the installation at The Buyers expense before fitting new seals to the equipment and The Buyer agrees to pay for this check at The Companies standard labour rates. Where The Buyer or a third party has access to Engineering Codes, The Buyer agrees that any access into Engineering functions by any party other than The Company or its authorised employees immediately invalidates any warranty and may result in withdrawal of any issued URN as The Company can no longer guarantee compliance with the necessary requirements as laid down by UKAS and NPCC standards.
26. RECORD BOOKS / RECORD FORMS. A record book or record forms are supplied with the system and should be checked by The Buyer on every visit by The Company’s operatives, THE RECORDS MUST ALWAYS BE AVAILABLE TO OUR ENGINEERS, if the records are not available the engineer may have to proceed to his next appointment and a charge will be made to cover mileage, time and replacement documents.
27. GUARANTEE. During the period of 12 months following the date of installation of the equipment, The Company undertakes to replace, free of charge, any defective equipment fitted by The Company. The work will be carried out during normal working hours, work outside these hours will be chargeable at a rate to be quoted by The Company. The following items DO NOT fall under this guarantee as they are considered disposable items - luminaries, lamps, bulbs, access control fobs, cards or tokens, DVD / CDR disks, portable storage mediums, fuses, batteries. Off Site Monitored systems of any type & Fire Alarm systems of all types must be maintained at least twice per year in order for any guarantee or warranty to be unaffected unless agreed otherwise in the quotation. Radio systems must be maintained 4 times per year unless agreed otherwise in the quotation. Unless agreed in writing prior to the acceptance of this quotation the cost of these services is not included under the 12 month warranty and / or guarantee and is not included in the cost on installation.
28. VARIATIONS TO TERMS CONDITIONS. In light of changing laws and technologies, we reserve the right to alter these Terms & Conditions at any time. Up to date copies can be freely obtained from our head office via post of email. The Buyer agrees to be bound by the most current Terms & Conditions in place at 0001 Hrs on the day that the quotation is accepted.
29. THIRD PARTY ADDITIONAL WORKS. Any works, alterations, additions etc in any form whatsoever to any part of the installation carried out by any persons other than employees of The Company will render all warranty and guarantees null and void for all parts of the system.
30. MAINTENANCE. Maintenance will be carried out to relevant and most current UKAS standards whilst a current maintenance contract is in force. The Company reserves the right to remove its name from the equipment where a maintenance contract is not taken out by The Buyer or their successors to the site of the installation. Connection to remote monitoring stations is dependent upon current maintenance contracts being in force.
31. DATA PROTECTION ACT 2018. Personal data supplied on this document may be held on and/or verified by reference to information already held on computer.
32. PLANNING & LEGALLY REQUIRED PERMISSIONS. It is assumed by The Company that The Buyer has obtained all necessary permissions to cover all works, work processes and equipment involved in the installation of the quoted system. The Company cannot be held liable in any way whatsoever for any delays, financial penalties, cancellations of work, postponement of works, removal of fitted equipment, legal action against The Buyer or any other repercussions or costs whatsoever where The Buyer has not obtained all required permissions prior to the installation commencing. The Buyer agrees that they will be liable for any and all costs and subsequent costs related to the installation incurred by The Company if works are halted due to The Buyer failing to obtain these permissions and that the installation will then be treated as a Terminated Contract as per Clause 5 of these terms & conditions. TERMS AND CONDITIONS 30th May 2022. BY ACCEPTING THE QUOTATION YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS
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